I want an assessment

A health and social care assessment is carried out by social services to find out what help and support you need - like healthcare, equipment, help in your home or support in different care settings.

Where do I start?

Adult Social Care is about supporting adults of all ages, disabilities and backgrounds to live happy and fulfilling lives. We understand that for most people, staying independent is important for ensuring that you live a happy and fulfilling life. There are many things you can do to keep your independence, both at home and when you are out and about. This might be changing the way you do something or by trying something new.

Whatever your age or ability there are things you can do to remain healthy, independent and safe. Many of these things are small changes that can make a big difference. 

Finding support for yourself

Before ringing and speaking to us why not look at the support that is available in your community? The finding support for yourself page has information on things you can do to help yourself to live a fulfilling life and stay living independently. 

Should the information and advice on these sites not meet your needs then it may be that you would benefit from further input from Adult Social Care.

Contacting Adult Social care

Social Care supports adults of all ages, disabilities and backgrounds enabling them to live happy and fulfilling lives, mainly through support at home and in the community.

If you have tried ways to stay independent and still need further support, the first step is to contact us for a conversation. If you are a resident over 18 years old, please contact the Independence Advice Hub to discuss your situation. You can contact us in two ways:

  • using this online form
  • by phoning the Independence Advice Hub on 01274 435400

The Independence Advice Hub is open: Monday to Thursday: 8.30am to 5pm, Friday: 8.30am to 4.30pm

When we speak to you, our Independence Advisors will identify with you the best options available - this could be accessing community based support, some equipment or referring you for a more in-depth assessment.

In an emergency

Contact the Emergency Duty Team on 01274 435400.

When can I contact the Emergency Team?

  • Monday to Thursday: 5pm to 7.30am the following morning
  • 4.30pm on Friday to 7.30am Monday, with 24-hour cover at weekends and throughout Bank Holidays

The emergency team will respond to all calls as soon as possible. There may be times where the team may be dealing with several matters or completing an urgent assessment. You will be advised by the telephone staff if this is the case and your call will be returned as soon as possible.

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