Contact from the council invoice team

We are using a new system to contact residents. Reasons the team may need to contact you include:

• you may be behind on your council invoice payments

How will the team contact residents?

For most queries, we may send you a voice message, an SMS text message, or an email.

I have been contacted – how do I know if this is genuine or not?

Below are examples of the text messages and emails we may send.

If you are still in doubt, you can call the team on 01274 437724.

Text message example:

If you click on the web link in the message, you will then be asked to verify your postcode. This screen will look like this:

You will then be taken to a form, which will look like this:

Email example:

Still concerned this is genuine?

If you are still in doubt, you can call the team on 01274 437724.