Feedback and complaints about your Social Housing
Bradford Council has transferred and sold a significant portion of its housing stock to recognised housing providers. However, the Council still owns some properties and has appointed registered social housing providers to oversee management, including repairs, maintenance and complaint handling on its behalf.
How to raise a complaint
Our contracted housing providers follow Housing Ombudsman Service guidance for managing complaints and reporting on complaint performance and service requests from tenants of Council owned properties
If you are unsure who manages your property, check your tenancy agreement or contact the Council for guidance.
If you need to report an issue or make a complaint, contact your housing management agent directly. The relevant policies and procedures are available through the following links.
Contact details of our contracted registered Social Housing Providers
Incommunities
- Complaints process
- Email: [email protected]
- Resident enquiries: 0330 175 9540, 8am to 6pm (emergency repairs service available 24/7)
Mears Living (North England)
- Complaints process
- Complaints and compliments email: [email protected]
- Telephone: 0300 111 1610
Council’s complaints policy
The Council’s complaints policy outlines how complaints are managed when the Council is your housing landlord. For further information, please refer to the Council’s official complaints procedures.
The Housing Ombudsman Service
If you remain dissatisfied with the way our contracted Registered Providers have handled your complaint, you can contact the Housing Ombudsman Service directly.
You can contact the Housing Ombudsman using the following methods:
- By post: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
- By email: [email protected]
- By phone: 0300 111 3000 (lines are open from Monday to Friday from 9.15am until 5.15pm)
- Website: www.housing-ombudsman.org.uk
Housing Ombudsman Complaint Handling Code Self-Assessment
From 31 December 2020 all Housing Associations and Registered Providers have been asked to complete a self-assessment form against the Housing Ombudsman Complaint Handling Code.
The handling of complaints about properties that the Council own are included in our contracted Registered Providers’ annual self-assessments.
A copy of the Council’s self-assessment form is available view our latest self-assessment here (PDF)