Ask us to collect your bulky items

You can ask us to collect large household items you don’t need anymore. Collections now happen only on weekends.

How to book

Use the online form to book a collection:

Request a bulky waste collection now

You will need to register to do this if you have not used the system before

What you need to know

This service is for homes only, not businesses.
You can book up to three items per collection.
It costs £50 for up to 3 items.
You’ll be told your collection date after you book and pay.

Items we will collect

Each of these counts as one item:

Bed (base only, must be dismantled)
Bedside table
Bicycle
Bookcase
Carpet (rolled into maximum 4ft length)
Chest of drawers
Desk
Dining chairs with no cushioning attached (up to 4)
Dining table
Display cabinet
Dressing table
Filing cabinet
Garden furniture
Garden waste - 1 bag (can be lifted to chest height)
Garden waste - 1 bundle (max 4 ft / 1.2m length)
Lino (rolled into maximum 4ft length)
Mattress
Sideboard
Table
Wardrobe
Welsh dresser

Special rules for sofas and cushioned chairs

Sofas, armchairs, and cushioned seats must be collected separately.
These go in a special vehicle and are burned safely.
This is because they contain harmful chemicals (called POPs).

Items we will not collect

We won't take:

Asbestos
Bathroom parts
DIY/building waste
Car parts or tyres
Chemicals or gas containers
Mirrors, radiators, rubble, bricks, soil
Windows or doors
Loose bags or boxes of waste
Anything from businesses

Other ways to get rid of items

Take them to a Household Waste Recycling Centre
Use a private waste company (make sure they have a licence)
Try to reuse, donate, or sell your items

Reuse Shop - 'New to Me'

At Bowling Back Lane Recycling Centre, we have a New to Me shop where you can find second-hand items that others have donated. You might leave with something useful!

Important rules

Put items outside at the front of your home by 7am on collection day.
They won’t collect from the back, inside, or upstairs.
This service is for homes only, not businesses.

Before collection

Make sure:

Items are dry and easy to reach
Sofas or mattresses are covered
Doors and wires are taped up
Gates are unlocked

They won’t go inside homes, sheds, or garages.

How to pay

Pay online or by phone: 01274 431000
You must pay before collection
Crews can’t take payment on the day

Why is there a charge?

The law allows councils to charge for:

Items over 25kg
Items too big for a normal bin
The money goes to run the service, not for profit.

Collection times

Saturday and Sunday, 6.30am to 4pm

Refunds

You can cancel and get a refund if you call two days before your collection. If the council doesn’t show up (for example, in bad weather), they’ll try again.
No refund if:

Items aren’t out
Items are unsafe
They can’t get access

Fly tipping

Dumping waste in public places is illegal.

You could be taken to court and fined up to £50,000.

If you see it happening, call 01274 434366 or report fly tipping online.

Commercial waste

Businesses (including landlords) can not use the bulky waste collection service.

They must take waste to one of our two transfer stations and pay.

Commercial waste includes any waste from:

Leftover waste/material from tradespeople making improvements to your home (electricians, joiners, builders, gardeners and plumbers)
A resident’s own business
Improving or cleaning up a property that you rent out
Any other commercial activity

If you run a business, you should:

Keep waste to a minimum. Get help to do this
Sort and store waste safely and securely
Fill out a waste transfer note for each load of waste that leaves your premises
Use a licensed waste carrier. check if your waste carrier is registered to dispose of waste.
Not allow the waste carrier to dispose of your waste illegally (and report them to Crimestoppers if they do)

You have extra responsibilities if you’re dealing with hazardous waste.

For more information, please visit the GOV.UK web page about disposing of business and commercial waste.