
Ask us to collect your bulky items
You can ask us to collect large household items you don’t need anymore. Collections now happen only on weekends.
How to book
Use the online form to book a collection:
Request a bulky waste collection now
You will need to register to do this if you have not used the system before
What you need to know
- This service is for homes only, not businesses.
- You can book up to three items per collection.
- It costs £50 for up to 3 items.
- You’ll be told your collection date after you book and pay.
Items we will collect
Each of these counts as one item:
- Bed (base only, must be dismantled)
- Bedside table
- Bicycle
- Bookcase
- Carpet (rolled into maximum 4ft length)
- Chest of drawers
- Desk
- Dining chairs with no cushioning attached (up to 4)
- Dining table
- Display cabinet
- Dressing table
- Filing cabinet
- Garden furniture
- Garden waste - 1 bag (can be lifted to chest height)
- Garden waste - 1 bundle (max 4 ft / 1.2m length)
- Lino (rolled into maximum 4ft length)
- Mattress
- Sideboard
- Table
- Wardrobe
- Welsh dresser
Special rules for sofas and cushioned chairs
- Sofas, armchairs, and cushioned seats must be collected separately.
- These go in a special vehicle and are burned safely.
- This is because they contain harmful chemicals (called POPs).
Items we will not collect
We won't take:
- Asbestos
- Bathroom parts
- DIY/building waste
- Car parts or tyres
- Chemicals or gas containers
- Mirrors, radiators, rubble, bricks, soil
- Windows or doors
- Loose bags or boxes of waste
- Anything from businesses
Other ways to get rid of items
- Take them to a Household Waste Recycling Centre
- Use a private waste company (make sure they have a licence)
- Try to reuse, donate, or sell your items
Reuse Shop - 'New to Me'
At Bowling Back Lane Recycling Centre, we have a New to Me shop where you can find second-hand items that others have donated. You might leave with something useful!
Important rules
- Put items outside at the front of your home by 7am on collection day.
- They won’t collect from the back, inside, or upstairs.
- This service is for homes only, not businesses.
Before collection
Make sure:
- Items are dry and easy to reach
- Sofas or mattresses are covered
- Doors and wires are taped up
- Gates are unlocked
They won’t go inside homes, sheds, or garages.
How to pay
- Pay online or by phone: 01274 431000
- You must pay before collection
- Crews can’t take payment on the day
Why is there a charge?
The law allows councils to charge for:
- Items over 25kg
- Items too big for a normal bin
- The money goes to run the service, not for profit.
Other questions
- Up to three items can be collected for £50
- You pay based on how many items you have
- You can use the service as often as you like
- Only listed items will be taken – extra items won’t be collected
- Call two days before if you want to add more items
Collection times
- Saturday and Sunday, 6.30am to 4pm
Refunds
You can cancel and get a refund if you call two days before your collection. If the council doesn’t show up (for example, in bad weather), they’ll try again.
No refund if:
- Items aren’t out
- Items are unsafe
- They can’t get access
Fly tipping
Dumping waste in public places is illegal.
You could be taken to court and fined up to £50,000.
If you see it happening, call 01274 434366 or report fly tipping online.
Commercial waste
Businesses (including landlords) can not use the bulky waste collection service.
They must take waste to one of our two transfer stations and pay.
Commercial waste includes any waste from:
- Leftover waste/material from tradespeople making improvements to your home (electricians, joiners, builders, gardeners and plumbers)
- A resident’s own business
- Improving or cleaning up a property that you rent out
- Any other commercial activity
If you run a business, you should:
- Keep waste to a minimum. Get help to do this
- Sort and store waste safely and securely
- Fill out a waste transfer note for each load of waste that leaves your premises
- Use a licensed waste carrier. check if your waste carrier is registered to dispose of waste.
- Not allow the waste carrier to dispose of your waste illegally (and report them to Crimestoppers if they do)
You have extra responsibilities if you’re dealing with hazardous waste.
For more information, please visit the GOV.UK web page about disposing of business and commercial waste.