Make a compliment or complaint about Adult Social Care
The department of Adult Social Care welcome feedback in relation to the services they provide.
If we’ve done something well and you wish to share this with us, please let us know by using our compliments online form . Your compliment can then be shared with the team of member of staff who has done a good job.
If you are unhappy with the care or service provided, please contact us so we can help to put things right.
In the first instance please raise your concern or enquiry with the Independence Advice Hub by phoning 01274 435400 or using this Independence Advice Hub online form.
The Independence Advice Hub is open: Monday to Thursday: 8.30am to 5pm, Friday: 8.30am to 4.30pm
Alternatively, if you have a social worker you can talk to, please speak to them or their manager.
If your complaint is a safeguarding concern, please see how to report a safeguarding concern.
If you wish to make a formal complaint you can do so by the following methods:
- use our complaints online form
- send an email to ASCcomplaints@bradford.gov.uk
- contact the Corporate Complaints team by telephone on 01274 436820
- write to us at FREEPOST BRADFORD COUNCIL. Please write "Complaints Team" on the back of the envelope.
We will acknowledge your complaint and keep you updated.